Last Updated: December 2, 2025
PropelMapper provides software-as-a-service to professional advisory teams, enabling them to manage client relationships, capture field observations, and streamline advisory workflows.
We act in different capacities depending on what information we're handling. This is important to understand:
For information about you and your business, PropelMapper is the responsible party (data controller under POPIA). This includes:
What this means: We decide how to collect and use this information to provide you with PropelMapper services. We're responsible for protecting it and ensuring POPIA compliance for this data.
For information about your clients and the people you serve, PropelMapper is the operator (data processor under POPIA). This includes:
What this means: You control this information and decide how it's used. You're responsible for getting proper consent from your clients. We process it only to provide our platform services to you. We keep it secure and confidential, but you remain responsible for POPIA compliance for your client relationships.
→ Your account info: PropelMapper is responsible
→ Your client data: You're responsible, we process it for you
Your team's information belongs only to your team
No other teams can see your information
We store everything securely in the European Union
We keep your information while your account is active, and for 90 days after closure
Business information about your clients and their operations
Team member information for account access
Voice notes and location data for field work
We use carefully selected service providers to help run PropelMapper:
All third party services:
We may use anonymized and aggregated data for internal analysis and product improvement. This means data that:
Examples: Feature usage rates, average number of field visits, technical performance metrics, and aggregate platform statistics.
Use identifiable client data to train PropelMapper's own AI models without obtaining separate, explicit consent from you first
Sell or share identifiable data with third parties for their own purposes
Use your client data to benefit other PropelMapper customers in any identifiable way
If you prefer that even anonymized data from your account not be used for product improvement, contact us at support@propelmapper.com and we will exclude your data from anonymized analytics.
Your data is encrypted when traveling between your device and our servers
Each team's data is completely separated - no team can access another team's information
Only your team and authorized PropelMapper support staff can access your information
We store your data in secure EU-based facilities with regular backups
All our team members are trained in data protection and sign confidentiality agreements
If we discover a security incident that affects your data, we'll notify you within 24 hours. This gives you time to inform the Information Regulator and your clients if required under POPIA.
See your information
Fix incorrect information
Export your data
Delete your account
Object to how we handle your information
Lodge a complaint with the Information Regulator
On our public website (propelmapper.com), we use cookies and tracking tools to:
We use an opt-in approach for marketing cookies. When you first visit our website, we'll ask for your permission before setting any marketing or analytics cookies. You can:
Inside the PropelMapper application (after you log in), we only use essential cookies needed to keep you signed in and make the platform work. We don't track your activity for marketing purposes inside the application.
Website: www.justice.gov.za/inforeg
Email: inforeg@justice.gov.za
Added clarity on how PropelMapper uses data for product improvement:
Major update to provide comprehensive POPIA compliance information and transparency:
Initial privacy policy published.